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Troubleshooting

Discussion in 'Client Support & Bug Reports' started by Adam, Dec 27, 2016.

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  1. Adam

    Adam Staff Member Administrator Webmaster Developer

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    TROUBLESHOOTING
    Some steps and tricks to do before posting a thread
    - Installing dependencies:
    - Install Visual C++ 2017 Redistributable x86 AND x64
    - Install Visual C++ 2015 Redistributable (x86 and x64) (Link)
    - Install Visual C++ 2013 Redistributable (x86 and x64) (Link)
    --- For Visual C++ 2013 go to the bottom of the page select the x64.exe and x86.exe for your language.
    - Install .NET Framework 4.6.2 or newer (Link)

    - Enabling NET Framework manually:
    1. My Computer
    2. Uninstall or change a program
    3. Programs and Features
    4. Turn Windows Features on or off
    5. Tick all NET Framework 4.6 features boxes
    6. Hit Okay

    - Updating Windows to the latest version

    - Running GTANLauncher.exe as an Administrator

    - Reinstalling GTANetwork and making sure it is not installed in/into GTA V Folder

    - Reinstalling GTANetwork outside of the Program Files folder (For example, C:\GTANetwork)

    - Verifying/Updating your GTA V game files:
    Steam:
    1- Open the Library tab, right click on Grand Theft Auto V and select Properties
    2- Open the LOCAL FILES tab
    3- Click on VERIFY INTEGRITY OF GAME CACHE

    Steps (gif): (Link: Imgur GIF)

    Social Club:
    1. Download this tool: https://gtanet.work/files/tools/Verify GTA 5 Files.zip
    2. Unpack, Launch the app and Locate your GTAVLauncher.exe
    3. Hit Verify.

    - Disabling anything that may interfere with GTA Network:
    Overlays such as: Fraps, Afterburner RivaTuner, Steam Overlay, Overwolf, SweetFX, etc..

    - Disabling any anti virus software.
    This includes Windows Defender, too!

    - Disable or add firewall exception.
    You may have to manually add GTANSubprocess.exe to your firewall.

    - Running Grand Theft Auto V's Singleplayer at least once.

    - Updating your graphics card drivers:

    - Nvidia: (Link: Drivers | GeForce)
    - AMD: (Link: Download Drivers)

    - Cleaning up with programs such as CCleaner.

    - Reinstalling Grand Theft Auto V

    - Reinstalling Windows (Last resort)
     
    Last edited by a moderator: Apr 27, 2017
    Alozi likes this.
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